Technical FAQ’s

Wireless Security Products

What do the lights on the GL45 product mean?

When a unit is operational, you should see:

  • The HB flashing GREEN
  • The MOBILE light on solid GREEN
  • The CID flicker when data is being sent

A breakdown of the light indicators is shown below:





Green Flashing *

Signal Strength OK / Processor OK

Red Flashing

Signal Strength low or trying to reconnect


Green On *

Unit is online

Red Flash

Data traffic on 4G network


No connection to 4G network


Green On *

Unit is connected to IP network

Green flashing

GL45 unit to router OK


No connection on IP network


Orange On *

Alarm Panel has sent a valid Contact ID event

Red On (permanently)

Alarm dialler lead faulty

Green flashing

Securitel interface


In idle – No valid Contact D event has occurred

*Normal Operation

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Why is the Account Code in SafeDial Toolbox (ATLAS) showing 0001?

0001 is the default account code, once a valid event is sent to the Control Room, the SDW will obtain the account code from the Alarm Panel. If you have sent an event and the account code is 0001, the Alarm Panel may require specific programming, in which case please refer to the Technical Addendum for that Alarm Panel at

How many event records are stored in SafeDial Toolbox (ATLAS)?

Only the last 100 Contact ID events are displayed on the “Ping” page. It is recommended that the customer creates their own database as a permanent record.

Why are the Contact ID messages in SafeDial Toolbox (ATLAS) shaded green?

Contact ID messages shaded in green indicate that messages are being processed but not yet completed / delivered to the Control Room. This will fade away once completed in full.

How do I know if the events are being generated by the Alarm Panel or the SafeDial Wireless unit?

Messages being generated by the SafeDial Wireless unit will be coming from:

  • Zone: 9xx, Partition: 39 – If it is delivered via your 1345/1300 Security Number
  • Zone: 9xx, Partition: 00 – If it is delivered via the Permaconn Multiline Digital IP Receiver

What does ‘Telco Line Fail’ or ‘Telco 1 Fail’ mean?

It is standard practice to turn line monitoring off when using GPRS/GSM units as they will momentary drop the PSTN line as they scan channels and change cells. In some panels, line voltage monitoring is set with very tight tolerances resulting in the voltage threshold not being met occasionally. Therefore, it is important that you disable PSTN line monitoring in the alarm panel which will inhibit this.

If line monitoring is not disabled, the panel will randomly report “Telco Line Fault” or “Telco 1 Fault”.

Can I change a customer Account Code?

The SDW unit obtains the Account Code that is programmed into the Alarm Panel at the time of installation. Should you require the Account Code to be changed after leaving site, this can be achieved via remote upload/download using SafeDial Config (PCS) or overriding the Account Code in SafeDial Toolbox (ATLAS) – select “Enable Fix Account” during the Activation process or click the icon to the left hand side of the client entry and select “EDIT”.

Once the new Account Code has been programmed, an event is required to be sent to the Control Room. The new Account Code will be recognised when transmitting the event and will be updated in SafeDial Toolbox (ATLAS) automatically.

Can I point my SafeDial Wireless unit to another 1345 number (i.e. to answer to another Control Room)?

Absolutely – click the icon to the left of the entry and select “EDIT”. This will give you access to edit any of the details recorded for that entry.

You can then select a Central Station as follows:

  • Globe Wireless – Your Central Station via 1300/1345

This will use your 1300/1345 number to land at the associated Central Station.

  • XXX Security

This will land at the nominated Central Station on the default or selected Permaconn IP receiver number.

How do I cancel a Customer/Deactivate a SDW?

Only Globe Wireless can cancel a SDW. Should you wish to cancel a SDW device, contact Globe Wireless in writing at and provide the serial number of the unit to be cancelled. Globes Support Team will always send a confirmation once the unit has been cancelled.

NOTE: No pro-rata credits are applicable for the current billing month. All cancellations must be received in writing. Any cancellations received or requested to be completed outside of standard business hours will be processed the following business day.

How can a unit be transferred from one Bureau to another?

A SDW unit can be ported from one Bureau to another, or from one Central Station to another.

Transfer approval from the losing Bureau must be obtained by Globe Wireless before a unit can be transferred. This is to protect the Bureau who purchased the unit from Globe Wireless.

You can request the transfer of an SDW unit in writing by emailing

The current (losing) Bureau will receive a request for approval before the transfer can take place. Once approved, the transfer will be completed.

What does ‘Dialler Lead Fail’ mean?

The SDW unit monitors the voltage being returned from the Alarm Panel to verify that the dialler lead is connected. Whenever the Alarm Panel dials out, pins 1 and 5 are temporarily disconnected by the Alarm Panel. If this 48v DC loop is broken for more than 90 seconds the SDW unit will report a ‘Dialler Lead Fail’ to the Control Room.

The correct wiring method of a mode 3 socket ensures the integrity of the interface between the SDW unit and the Alarm Panel. Wiring a mode 3 connection requires a 4-wire connection between the Alarm Panel and the SDW device. The original lead supplied with the Alarm Panel must be used.

Correct Wiring Diagram

Correct Wiring

The SDW unit generates 48v DC on the R (ring) & T (tip) [terminals 2 & 6 – 611 socket], it then expects to see that same voltage (48v DC), returned to it from the Alarm Panel dialler on the R1 (ring – return) & T1 (tip – return) [terminals 1 & 5 – 611 socket].

NOTE :   R & T = PAIR  |  R1 & T1 = PAIR

(RED and GREEN wires are in the middle, and YELLOW and BLACK wires are on the outer).

Incorrect Wiring Diagram

Incorrect Wiring

The SDW unit generates 48v DC on the R (ring) & T (tip) [terminals 2 & 6 – 611 socket], it then expects to see that same voltage (48v DC), returned to it from the Alarm Panel dialler on the R1 (ring – return) & T1 (tip – return) [terminals 1 & 5 – 611 socket].

NOTE :   R & T = PAIR  |  R1 & T1 = PAIR

(RED and GREEN wires are in the middle, and YELLOW and BLACK wires are on the outer).

Common Causes of ‘DIALLER LEAD’ Faults

  • The original PSTN lead supplied with the Alarm Panel has not been used.
  • Incorrect wiring of the Dialler Lead on the SDW terminals (R1 / R / T / T1)
  • Only two wires connected on pins 2 & 6.
  • The Alarm Panel plug is not making good contact with the 611 socket.
  • The terminals inside the 611 socket are not making good contact with the panels male 611 pins.
  • Loose or ill-fitting RJ connections.

Easy Test to Check Function

Disconnect male and female 611 sockets, and remove cover from female 611 socket. Place a short circuit on pins 1 & 2, and do the same for pins 5 & 6. If CID light changes from [RED – ON] to either [GREEN – ON] or [OFF], (depending if the SDW unit has processed any CID events from the alarm panel), the Globe fly lead and the SDW hardware is ok. The issue is the Alarm Panel PSTN lead or Alarm Panel.

Flow Chart to Diagnose Dialler Lead Faults

Dialler Leader Faults Flowchart

Internal Wiring on SDW 611 Socket
Faulty Connection between Alarm Panel and SDW 611 Socket


  • The socket-outlet must be installed near the equipment and easily accessible.
  • The unit must only be operated with the supplied antenna. Install the SDW in a location that no person[s] is closer than 200 mm to the antenna at all times.
  • Telephone plugs and connectors must be installed inside the metal enclosure of the unit. Interconnecting cables must be place in conduit.
  • The unit must be installed in accordance with this manual for proper operation.
  • Standards require regular service by qualifies and licensed technicians and regular testing.



While every effort has been taken to ensure the accuracy of this document, Globe Wireless and Globe Telecom assumes no responsibility or liability for any errors or omissions. Globe Wireless and Globe Telecom reserves the right to make changes to this manual due to ongoing development.